My CUTERA
Your Destination to all things CUTERA… MY CUTERA customer support Portal and Online Shop, provides customers on-demand access to all the latest Clinical Marketing and Service tools to supports CUTERA’s complete range of products.
By now you should have your clinics log on details. We encourage, if you haven’t done so already, to take some time to look around the Portal and to see how this can best work for your clinic and customer experience.
Training
At CUTERA, we pride ourselves of the level of post-sale support we deliver to our valued customers. Training is a critical aspect of this. CUTERA’s clinical trainers are available to train new staff on the very basics as well as upskill and refine the technique of your current team. Clinical training is beneficial for individual and team development, it helps to support teamwork within the clinic and also drive more revenue within the clinic. Training is offered in an 8-hour time block, this allows you to make the most of the day with your clinical trainer, the training day can be modified to suit the needs of your team.
Warranty Extension
CUTERA offers a comprehensive warranty to ensure you get the parts and service you need. Our coverage provides peace of mind that others simply cannot, with no hidden fine print. Your Plan will have no hidden or additional costs, offering you piece of mind knowing your downtime will be at a minimum. We also offer flexible payment plans, to allow you to work in with your budget and include our annual Preventative Maintenance Service to ensure your system is running at its optimum.
Service and Repairs
Our CUTERA service team has the in-depth expertise, to quickly and accurately repair your CUTERA devices with the latest technologies and genuine parts. Our team of dedicated professionals understands how important your CUTERA device is to your practice – therefore, we have dedicated engineers based in each state.
Caring for your system
Cutera System Recommended User Maintenance
Clean the External Surfaces of the system console – Daily or as needed
- Wipe all surfaces down with a cloth dampened with a non-caustic cleaning solution, such as mild soap & water, isopropyl alcohol or hospital grade disinfectant. Dry with a clean cloth or allow to air dry
Clean the system touchscreen display – Daily or as needed
Inspect and clean the heat exchanger intake – Inspect weekly; clean monthly or as needed
Check and fill the coolant reservoir – Inspect weekly; Fill when required
- Fill reservoir to 3/4 full for optimal operation
Inspect and clean the handpiece/s – During treatment, as needed and between patient use
- Do not place handpieces into the handpiece holster unless they have been cleaned
- Clean the handpiece holster after each treatment to prevent cross contamination
Check the condition of the operator eyewear and patient goggles before use
- Check operator eyewear for damage and is the correct wavelength and optical density for the system in use
- Apply wet gauze over the eyelid when using patient metal eye shields
- Clean metal eye shields with a germicidal disposable wipe or disinfecting wipe after each use
Cutera Laser System Operating Tips
The service team recommend that you turn on your Cutera Laser System and leave in Standby for 30 minutes prior to use as it,
Allows the DI Water to cycle through the deionising cartridge, cleaning the water prior to use
Allows the system to reach optimal operating temperature
Provides the clinic team an opportunity to do the above user maintenance
Enables your Cutera Laser to operate to optimal capacity
