The Australian Service Team welcomes you to our quarterly newsletter that contains useful tips and information about your CUTERA equipment and your CUTERA service team. Our team has gone through a period of growth in the last 16 months, resulting in additional Field Service Engineers and the new role of Customer Solutions Coordinator being created. The growing service team is lead by Paul Lennon, Service Operations Manager, and David Bromley, Field Service Engineer Team Leader. David and Paul are familiar faces for a lot of our customers and fulfil the following roles.
THE AUSTRALIAN SERVICE TEAM PROVIDES
Field Service Engineer Team Leader
David has been with CUTERA for 8 years and is based in Brisbane. David is the Technical support champion on the CUTERA systems and leads our Field Service Engineers in providing the support and expertise you need in maintaining your CUTERA equipment.
Service Operations Manager
Paul has been with CUTERA for 5 years and is based in Sydney. Paul is the link between our customers and the operational side of CUTERA Australia, involving customer support, service agreements and servicing your CUTERA equipment.
Cutera System Recommended User Maintenance
Clean the External Surfaces of the system console – Daily or as needed
Clean the system touchscreen display – Daily or as needed
Inspect and clean the heat exchanger intake – Inspect weekly; clean monthly or as needed
Check and fill the coolant reservoir – Inspect weekly; Fill when required
Inspect and clean the handpiece/s – During treatment, as needed and between patient use
Check the condition of the operator eyewear and patient goggles before use
Cutera Laser System Operating Tips
The service team recommend that you turn on your Cutera Laser System and leave in Standby for 30 minutes prior to use as it,
Allows the DI Water to cycle through the deionising cartridge, cleaning the water prior to use
Allows the system to reach optimal operating temperature
Provides the clinic team an opportunity to do the above user maintenance
Enables your Cutera Laser to operate to optimal capacity
Care and Handling instructions for Excel V & EV+ Handpiece Fibers
Please follow this procedure when attaching and removing handpiece fiber connections from your Cutera Excel V laser system to avoid contamination and damage to the optical fiber input surfaces.
Always ensure your hands are clean before proceeding and DO NOT handle the fiber connectors while wearing gloves or with contaminants on your hands.
Hold the Hand Piece Fiber facing down
Remove the protective cap.
While handling this connector DO NOT place your fingers on or near the open end of the fiber connector.
Align notch on hand piece with mark as shown above, the connector should NOT require force to insert.
Turn the fiber connector to the lock position.
Store the white protective cap as shown above.
Always keep the area near the fiber port and connectors clean and free of dust & debris. Always re-fit the protective cap when changing over the hand piece.